Unless stated otherwise, all items are ready for shipment. Please allow 2-3 business days processing and 3 - 5 business days for shipping. Custom orders require different amounts of time for creation, reach out to understand more about how that works and the time involved. 

We are not responsible for what happens after the package leaves us, whether this is an increased time for shipping or damage to the package itself. If you would like to pay more for expedited shipping or insurance, please let us know. Also, make sure your shipping information is correct as we cannot validate that for you.

     If you are not happy with your product, we will pay for return shipping, however, if the shipment contains more than soap, refunds will be dependent on the state of the product when returned. I understand this is an inconvenience, but we can't resell certain products such as opened lotion to another customer. Exceptions to the above are going to be custom orders, all apologies in advance, but we will not refund special projects designed just for you. 

     Customer service is a priority and that starts with a great relationship between us :). Have a question, ask! Have a problem, let us know! Let's talk through it and figure out the best solution for your needs. We want to build the best experience for you and every customer and your positive, 5-star review is what helps us build our customer base. We also operate word of mouth, and if you are happy, you'll tell friends and family about us. That is what makes a business model thrive, and your repeat business or repeated through you is what makes us succeed. 

     Each product will have some care instructions, please read through those and let us know if you have any questions by reaching out through the Contact Maker button on the upper-right hand side of your screen.

Thank you!